FAQ's
- What are the breakfast hours?
From 07:30 to 10:30.
-What credit cards does the hotel accept?
Visa, Mastercard, Maestro card, American Express, Diners Club.
-Are taxes included in the room price?
Yes, except for the municipal tax, which is paid directly by the customer at reception.
-What is the check-in time? What is the check-out time?
Check-in time: from 2 pm / Check-out until 12 pm.
-Is it possible to do early check-in or late check-out?
Yes, according to hotel availability and upon payment of a “fee”.
-Do you have an area to store guests' luggage?
Next to reception, there is a luggage room where you can store your luggage whenever necessary.
-How many rooms do you have for people with reduced mobility?
We have 1 room available for reduced mobility.
-Can I have an extra bed in my room?
Yes, if you book the Apartment Room category.
-Does the hotel have a wake-up service?
Yes. Whenever requested.
-Is it possible to send a package to the hotel?
Yes, by requesting it at reception.
-How do I get to the hotel? Is there transport?
Yes, by taxi or bus or own car.
-How do I get to the hotel if I take the aerobus?
The Aerobus does not stop in the Caniço area, unfortunately, it travels directly from the Airport to Funchal.
-Where can I park my car?
At the Hotel upon payment of a daily fee, which is subject to change.
-Do you have a meeting room or a space to work?
Yes. We have upon request for availability and in agreement.
-Does the hotel have a gym?
We have a gym in our Spa, which is included in the spa facilities upon payment of a daily fee.
-Are pets allowed?
Pets are not allowed.
-Is it possible to request an iron or pool towels?
Pool towels are free. Ironing is not permitted in the rooms as we have a laundry service.
-Are there bathrobes in the rooms?
Only when booked in the Spa suites category
-Does the hotel have a laundry service?
Yes.
-Does the hotel provide free Wi-Fi?
Yes. In rooms and public areas.
-Is the pool water heated? What is the temperature of the water? What are the opening hours?
We have 2 swimming pools - 1 unheated outdoor pool (room temperature) and an indoor pool that is heated.
-What are the SPA opening hours?
From 10:00 to 19:00 (subject to change).
-How can I book a massage?
Directly at the SPA reception, requested by email or via the Website.
-Is smoking allowed in the hotel? What is the policy regarding electronic cigarettes?
Smoking is allowed in the hotel and we have no restrictions on electronic cigarettes.
-Does the hotel organize transfer services?
Yes. We organize it upon guest request.
-Which room types have a balcony?
All types have a terrace or balcony. The rooms with a balcony are located on the 1st floor and the rooms with a terrace are on the ground floor.
-What should I do if I forget something in the room or hotel?
Send an email to bookings@quintasplendida.com.
-What type of cultural activities does the Hotel have?
Visits to our Botanical garden are organized once a week, by a guide specialized in botany and must be booked at reception by guests. We also hold a wine tasting once a week with direct booking at reception. These services are reserved for a fee per person to be paid at reception (at the moment we have a tour of the garden priced at €5.00 per pax and the wine tasting at €6.00 per pax (these values are subject to change).
-What are the restaurant's opening hours?
Galeria Restaurant: Breakfast: from 07:30 to 10:30 and dinner service from 18:30 to 22:00.
-Is breakfast a buffet?
Yes.
-Does the hotel help with booking tours, restaurants, transport, etc?
Yes.
-Does the hotel have a business center for guest use?
No.
-Does the hotel have room service?
We do not have this service available.